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Hi! I would like to embed my department’s org chart created in Lucid chart on our google site. I’ve tried both the embed function as well as published link. However, my teammates cannot seem to see the content. Any ideas on how to resolve this?

Hi ​@jackie.lokhandwala, thank you for posting in the community! To confirm, did you try using the embed HTML by following the steps outlined in this Help Center article? Do your teammates see a prompt to login when trying to view the embedded document or is it just appearing blank? This information will help us take better understand the issue. 

Thank you for your help and please feel free to let me know if you have any questions! 


Hi Leianne! Yes I’ve tried both embedding the HTML as well as embedding a published link per the Help Center’s instructions. Attached is a screenshot of what my teammate sees. 

 


Hi ​@jackie.lokhandwala, thank you for confirming that and sharing an example screenshot. To confirm, is this happening to a specific teammate or all your teammates when trying to view the embed? 

Could you please ask your teammate to check if they have 3rd party cookies enabled in their browser? This Help Center article has more information about this. If the issue still persists after enabling 3rd party cookies, can you please share a screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thanks in advance for your help! Please let me know if you have any questions. 


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