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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 6,070 Topics
  • 15,531 Replies
6069 Topics
Colin
Colin
posted in Product Questions
Smart Lines in ERD

Are Smart lines available in ERD?  If I establish a relationship between two tables then move the table/shape around the line loops around instead of reconnecting on the other side of the shape/table. 

172
A
S
shu
asked in Product Questions
The coloring of the organizational chart.

I would like to create a color-coded organizational chart using the standard import feature of the API, but the generated organizational chart does not have any colors. Could you please tell me the reason? The content of the JSON is as follows: {  "version": 1,  "product": "lucidchart",  "pages": [    {      "id": "page1",      "title": "Org Chart Example",      "dataBackedShapes": [        {          "id": "orgChart1",          "type": "orgChart",          "position": {            "x": 150,            "y": 150          },          "collectionId": "org-chart-data",          "idField": "EmployeeID",          "foreignKeyField": "SupervisorID",          "nameField": "FullName",          "roleField": "Role",          "extraFields": [            "Department",            "Topping"          ],          "fill": {            "type": "color",            "color": "#800080"          },          "stroke": {            "color": "#6f2131",            "width": 3,            "style": "solid"          }

10
S
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gbernal
asked in Product Questions
Printing a Poster

Hello,I'm looking to print a poster of a chart and would like to send it to a professional printing company. What is the best file format to use when exporting the chart to ensure high quality? I'm considering a size of either 10x10 or 10x3 inches—is that even possible?Thank you for your guidance!

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G
1
123Parker
asked in Product Questions
Org Chart Conditional Formatting: Full Time vs Temp Direct Reports

Hello! I’m trying to apply a conditional formatting rule (?) that will show Direct Reports numbers - but have this split into “Full Time” vs “Temp” employees.  I have figured out how to do just Direct Reports - but can’t figure out how to split into Full time vs Temp. Is this possible?? - Thanks in advance

41
Humas1985
Lucid Legend Level 9
K
kenehm
asked in Product Questions
ERD arrows are not available in arror menu

Normally, when using ERD shapes, ERD Arrows are available for connecting ERD shapes. Today I created a new sheet and created several ERD shapes, but the ERD Arrows did NOT become availiable. I opened existing sheets that have ERD shapes with ERD Arrows in the diagram, but there again, ERD Arrows were not available from the menu.  Here’s a shot of the app: 

183
Kelsey Gaag
A
Arkapravo Das
asked in Product Questions
HOTSPOT feature disabled for all kind of shapes: Seeking help

Hi, below steps executed,create a  Lucidchart document  add any shape select that shape and click on insert Problem statement: Hotspot button is disabled. Please help me here!!!

41
Humas1985
Lucid Legend Level 9
S
Stephen Sagely
asked in Product Questions
Layers Not Going to Back

I’ve created a layer that insists on blocking out other layers, even if I drag it to the order that it should be at the back (I’ve tried both top and bottom and in between). Why?>

30
S
J
jackie.lokhandwala
asked in Product Questions
Having issue embedding Lucid chart on google sites

Hi! I would like to embed my department’s org chart created in Lucid chart on our google site. I’ve tried both the embed function as well as published link. However, my teammates cannot seem to see the content. Any ideas on how to resolve this?

62
J
M
mhl30
asked in Product Questions
Saved Filters for Smart Containers

Hi I have a lucid diagram of tasks that people are working on and would like to be able to filter by different things quickly.  I know how to set up a filter but it seams like I would have to delete the filter and create another to switch between filtering for different people or projects.  Is there a way to be able to toggle the filters on or off or even better create a shape which would toggle the filters by clicking on them? 

20
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Craig W101
Craig W101
asked in Product Questions
ERD csv format example

I could not find this on other posts. I have a set of tables spread across several different platforms (Google Sheets Smartsheet and others). Not in stand-alone database. I'll like to build an ERD for the system but will need to build the csv outside of a single query. What are the columns expected by the ERD csv import? Is there an example online somewhere? Thanks. Craig    

42526
Leianne C
S
shu
asked in Product Questions
Use Legacy API to get image

I would like to obtain a document created through the Legacy API as a PNG image, but the following error occurred. Is the Legacy API still available? レスポンスを受信しました。[ステータス=HTTP/1.1 404 Not Found]response header -------------------------------Content-Type: text/html; charset=utf-8Content-Length: 1203Vary: Originx-lucid-flow-id: c4672f9a24a7a665Date: Tue, 17 Jun 2025 08:46:34 GMTConnection: keep-aliveAlt-Svc: h3=":443"; ma=93600Strict-Transport-Security: max-age=31536000 ; includeSubDomains-----------------------------------------------response body ---------------------------------<!DOCTYPE html><html lang="en">    <head>        <title>Not Found</title>        <style  type="text/css">            html, body, pre {                margin: 0;                padding: 0;                font-family: Monaco, 'Lucida Console', monospace;                background: #ECECEC;            }            h1 {                margin: 0;                background: #AD632A;

91
Humas1985
Lucid Legend Level 9
V
Vinny
asked in Product Questions
Opening my Lucid document causes Chrome tab to crash

Chrome tab continues to break when I attempt to access a particular page within a document. That particular page has lots of equations and images, possibly leading to it overloading the system.  This is not ok.

91
emilyann
Lucid Legend Level 2
J
jonkelly
asked in Product Questions
Import pdf thumbnails

This function has always been a bit erratic (often takes an excessively long time to extract). It has however usually worked eventually. Recent attempts have only extracted the first page of the pdf as a thumbnail. This is quite problematic for me as using pdf on the board is a large part of what I want to do. Any advice? It seems like a glitch that needs fixing.

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R
rokas.cebatorius
asked in Product Questions
Test in “Find” dialog is not visible in read-only embedded Lucidchart

In a org chart that’s embedded via a public view-only link, the Find / Search dialog accepts keystrokes and successfully highlights matches in the canvas — but the characters you type do not appear inside the input box. Viewers therefore can’t see or edit their query once it’s entered. 

101
Kelsey Gaag
A
Autolycus
asked in Product Questions
Strange unwanted lines when freehand drawing on a touch screen in Lucidspark

I use a touch screen for writing and drawing in Lucidspark. Up to now this has worked very well, but suddenly, when I try to draw, instead of a line following the movement of my finger a straight line is produced from where I touch the screen to the top left corner. Moving the finger does not change this but if I remove my finger and touch the screen again another such line appears. The lines don’t appear if I just touch the screen; only when I touch it and move the finger. A tiny bit of finger-following line is produced and then it simply inserts the straight line to top left.The touchpad still seems to work normally but this is far less convenient. I haven’t altered any settings.I’m mystified.  

142
Ambar D
Andrii Prokhorov
Andrii Prokhorov
asked in Product Questions
Azure OpenAI icon is not displayed properly

Hello!I’ve noticed recently that Azure OpenAI icon from the Azure icon set is not displayed properly when placed in the document: It’s looking normal in the icon browser though I’ve also tried to download and import the icon from the Azure portal directly to the custom icons set, but no luck.This looks like a bug to me.

253
Ambar D
J
jbawalan
asked in Product Questions
Add text to both ends of a line in Lucid automatically

Hi, I am creating line diagrams but need to label each end of the lines. Is there a setting to add text to a line on each end without doing it manaully? Currently I am manually double clicking each end of the line and labeling the lines, which can be time consuming. Cheers  

195
Leianne C
A
anton.stamenov
asked in Product Questions
Links associated with mind map nodes do not copy/paste

I have create a mindmap and for some nodes I’ve assigned links to external sites. Then I decided to copy the mindmap to another tab and noticed that links were not there anymore. I’ve tried to duplicate the tab with original mindmap where the links are still present, but again in the duplicated tab the links were not present.

192
Ambar D
P
Paul.l
asked in Product Questions
Lucidchart vs Lucidspark

Anyone else think Lucidspark and Lucidchart are essentially the same - i.e. Both can do process mapping and whiteboarding equally well.Furthermore by arguably splitting some functionality - e.g. remove container short cut bar from one, this has arguably made them less flexible. .. i.e. to get jump lines I have to switch from spark to chart, but why?I just can’t see real concrete reasons to use one over the other for either of the above use cases?

213215
Leianne C
C
costa
asked in Product Questions
Why are PNG and PDF exports are of such a low quality?

While working around the annoying lack of proper support of layers within presentation builder-- with pages (select the desired layers for a slide, duplicate the page, rename it to “slide-1”, go back to the original, select the desired layers for the next slide, duplicate the page, rename it to “slide-2”, etc)-- and then, trying to export the slide pages…...to PDF, I get some ghost shapes: (I don’t know where this the dark rectangle comes from or how to get rid of it)...and to PNG, the quality just fecal:(all the boxes are actually the same, and should be like the top right one) ...So, why? (I am willing to share my document with anyone willing to investigate this)p.s. I’ve been a paying user for many years, and my functionality requirements haven’t changed too much, so, I have no idea what the guys have been working on there for all these years, since doing something which is not completely primitive results in disappointment like this.

497
Leianne C
R
rowan.smith
asked in Product Questions
How to add a line from grouped shapes

Hello,I wanted the shape that I reference below but I wanted to:have line/arrow connection points be able to use data to manipulate the text.Creating a group; which is a circle on top of a rectangle gives me the ability to manipulate the text via the data feature. But groups don’t have line connection pointsDownloading the shape as an SVG allow me to have connection points but it doesn’t allow me to use data for the textIs there a solution that gives me both features?

537
Kelsey Gaag
B
brettglbl
asked in Product Questions
Changing org chart layout to parent/child reporting in Lucid

I have auto-created an Org Chart for our company ~120 employees.  I’ve set the default Org Chart Style to the vertical orientation.  However, for certain managers with a lot of direct reports (like 15 or more), this makes the org chart SUPER tall, as the downlines each take up a line. So, I’d like to be able to mix/match the style so that I can click on a manager and assign a different style to their part of the chart.  Ideally, a stacked vertical orientation.  I’ve tried clicking on the manager, or selecting the manager and their downlines, but the Style prompt does not appear.  (It only appears when the whole chart is selected.) Other programs allow this - it’s absolutely critical to keep large companies org charts size manageable.  Can this be done?

302
M
B
B_Hopper56
asked in Product Questions
Save and export comments in Lucid

I was curious if there is a way to have it so that all the comments that have been made on my board can be displayed with my board when I export/save my file.

92
Ambar D
J
Jhon
asked in Product Questions
Does Lucidchart generate UML diagrams from C# project code?

Does Lucidchart generate UML diagrams from C# project code?

142
Humas1985
Lucid Legend Level 9
J
Jonny
asked in Product Questions
How to delete shapes & lines in Lucid with an Apple Pencil

Hi, trying to use Lucidchart on my iPad with the Apple Pencil but I can’t see how to easily delete Shapes or Lines?

131
Zuzia S
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